Refund policy
Effective 7 October 2026.
Chonky fries are food, so we cannot take back packs once they have been delivered. If something is wrong with your order, we will put it right.
Damaged, wrong or missing items
If a pack arrives damaged, you receive the wrong flavour, or something is missing, tell us within 48 hours of delivery. Email orders@chonkyfoods.com with your order number and clear photos of the pack and the outer box.
Once we have reviewed your claim, we will send a replacement or refund the affected items, whichever you prefer. If your whole order is affected, we also refund any shipping and cash-on-delivery fee you paid.
Refunds
- Prepaid orders: refunded to your original payment method within 5 to 7 business days of approval. Your bank may take a few more days to show it.
- Cash-on-delivery orders: refunded by UPI or bank transfer within 5 to 7 business days of approval. We will ask you for the details.
Cancelling an order
You can cancel free of charge until your order is dispatched. Email orders@chonkyfoods.com with your order number. Prepaid cancellations are refunded within 5 to 7 business days. Once an order has been dispatched, it cannot be cancelled.
What we cannot accept
Opened packs, change-of-mind requests, and claims made more than 48 hours after delivery.
Grievance officer
If you have a complaint about an order or about this website, you can contact our Grievance Officer:
Mitesh Patel, Grievance Officer
Frisca Frozen Products Pvt. Ltd., S4, Happy Hallmark Shoppers, Near Celebrity Greens, Vesu Main Road, Surat 395007, Gujarat, India
Phone: +91 91047 89040
Email: orders@chonkyfoods.com
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.
Contact us
Email orders@chonkyfoods.com or call +91 91047 89040. We reply within one business day.